Privacy Policy

1. Who We Are

PNCL N.V. ("PNCL N.V.", "we", "us", "our"), registered in Costa Rica, with registered address at San José, Costa Rica, operates the PNCL sports betting platform under the jurisdiction of Costa Rica.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services. Please read it carefully alongside our Terms & Conditions and Cookie Policy.

For questions about this policy, contact us at support@parify.bet.

2. Data We Collect

We collect the following categories of personal data:

• Identity data: full name, date of birth, copies of government-issued ID documents, selfies for identity verification.
• Contact data: email address, postal address.
• Financial data: payment method details (card number partial, wallet address), deposit and withdrawal history, account balance.
• Betting data: full bet history, odds viewed, markets accessed, winnings and losses.
• Technical data: IP address, browser type and version, device type and identifiers, operating system, time zone, pages visited, session duration, referral source.
• Communications data: records of emails, live chat, and support tickets exchanged with us.
• Cookie data: see our Cookie Policy for full details.

3. Purposes and Legal Bases

We process your personal data for the following purposes:

4. Cookies

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details on what cookies we use, why, and how to manage your preferences.

5. Third-Party Processors and Sharing

We share your personal data with trusted third-party service providers acting as data processors under appropriate contractual safeguards, including:

• Identity verification and KYC providers.
• Payment processors and cryptocurrency exchange services.
• Analytics and session recording providers.
• Cloud infrastructure and hosting providers.
• Customer support software providers.
• Email and communication service providers.

We may also disclose your data to regulatory or law enforcement authorities when required by applicable law, court order, or to protect the rights, property, or safety of PNCL or others.

We do not sell your personal data to third parties for marketing purposes.

6. International Transfers

Your personal data may be transferred to and processed in countries outside of your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law, such as standard contractual clauses or equivalent mechanisms.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements:

• Account data: retained for a minimum of 5 years after account closure to meet gaming regulatory requirements.
• Financial and transaction records: retained for a minimum of 7 years in accordance with AML regulations.
• Identity verification documents: retained as required by applicable KYC regulations, typically 5 years from the date of the last transaction.
• Marketing consent records: retained until consent is withdrawn plus any applicable limitation period.

After the applicable retention period, your data will be securely deleted or anonymised.

8. Your Rights

Subject to applicable data protection law, you have the following rights regarding your personal data:

• Right of access: to obtain a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to restrict processing: to request that we limit how we use your data.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on your consent, to withdraw it at any time.

Please note that some rights are subject to exceptions, particularly where we are required to retain data to comply with legal obligations. To exercise any of your rights, contact us at support@parify.bet. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If we become aware that we have collected data from a minor, we will delete it promptly and close the associated account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and, where appropriate, by email. The "Last updated" date at the top of this page indicates when the most recent revision took effect.

12. Contact Us

For any privacy-related enquiries or to exercise your data rights, please contact:

PNCL N.V.
San José, Costa Rica
Email: support@parify.bet